You’re Closer Than You Think to a Calmer, Healthier Workplace
When conflict arises, you don’t need the perfect words; you need the right approach.
WHY USE THE INTEGRATIVE RESTORATIVE COACHING MODEL (IRCM)
Picture this.
A meeting just ended. Everyone is smiling. But one person walks away feeling dismissed.
No one says anything — and the tension quietly grows.
This is how most workplace conflict begins.
Not with bad intentions. But with small moments that mean different things to different people.
When those moments aren’t addressed, trust starts to slip. Conversations feel tense. People hold back. And leaders are left thinking, “I don’t know how to fix this without making it worse.”
That’s why a restorative approach matters.
It gives you a clear, humane way to step in early — before misunderstandings turn into resentment or formal complaints.
It helps people feel seen, respected, and safe enough to speak honestly again.
When people feel safe, teams reconnect and progress becomes possible.
HOW THE INTEGRATIVE RESTORATIVE COACHING MODEL WORKS
Restoration doesn’t start with correcting behaviour.
It starts with listening.
Using the Integrative Restorative Coaching Model, you’ll learn how to guide conversations. One where people can say:
“This is how it affected me.”
“This is what I meant.”
“This is what I need going forward.”
No arguing.
No labels.
No pressure to agree on every detail.
Just an honest conversation.
Through restorative coaching, you’ll help people:
Understand how cultural or personal differences can shape reactions
Feel heard without needing to defend themselves
Take responsibility in a way that feels safe
Agree on how they will work together going forward
And when someone has made a mistake?
You’ll give them a way back, rather than push them aside.
Testimonials
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![Sangeetha Nair, Director, Career Trek]()
Sangeetha Nair, Director, Career Trek
“Phyllis helped me navigate a very stressful staff situation with clarity and confidence. Her guidance showed me how to respond calmly and compassionately, and the issue was resolved without lingering tension. I’m grateful for her support, it truly made a difference.”
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![Rhonda Taylor]()
Rhonda Taylor
It is always such a pleasure and an honour to be in a room with you. The Space you create for us to have conversations, to learn, and to grow is always extremely valuable!
FAQ
Some frequently asked questions
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No. However, I recommend taking the IRCM course and working with me one-on-one to help prepare you for using the process.
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No. The IRCM is suitable for use in situations where two or more people work together.
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No. The purpose of the IRCM process is to equip all leaders, managers, supervisors and team leaders to use it with employees to build mutually healthy, safe, and professional workplace relationships.
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For an employee, this equates to approximately 4 hours of IRCM coaching per month of sustainable learning.
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It's a process that requires full commitment from all levels of organizational leadership. This is necessary for employees to model this way of restoring workplaces to sustainable, healthy, safe and professional interhuman interactions.
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I offer organizations several ways to use the IRCM Process:
You get the opportunity to acquire an IRCM process license. This license includes:
● Train-the-trainer (up to 2 employees/organization).● A year's use of the IRCM process within the organization.
● IRCM mentorship for in-house IRCM coaches during the period of active licensure.
● The IRCM workbooks.
● Strengthening the community workshops.
● Strengthening Benevolent Observers workshops.
As-needed IRCM process consultation for managing workplace conflicts.
Depending on the nature of your organization, we might partner to offer the IRCM process certification to your members.
Meet the CEO + Founder
I help leaders apply the principles of the Integrated Restorative Coaching Model Process (IRCM) in their day-to-day leadership to create and sustain diverse, psychologically safe, and healthy workplaces.
I am a passionate advocate for harnessing human potential. As the founder and principal of Ultimate Potentials Corporation, I bring over two decades of experience in health, leadership, learning and development, and social justice. My work is dedicated to helping leaders use restorative coaching processes to create workplaces where everyone can thrive.
With a background as a Human Ecologist, Certified Workplace Psychological Health & Safety Advisor, a Professional Certified Coach with the International Coaching Federation (ICF), a Master of Public Health from the University of Manitoba, and various certifications in diversity, equity, and inclusion and adult learning, I am equipped to guide leaders in transforming their organizations to achieve their goals.
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