Congratulations — You’re Already Moving Toward a More Peaceful Workplace
Conflict doesn’t have to divide your team. It can become the moment everything shifts toward clarity, respect, and connection.
WHY USE THE INTEGRATIVE RESTORATIVE COACHING MODEL (IRCM)
Think of a moment when tension filled a room — two people hurt, frustrated, or misunderstood — and everyone quietly hoped it would “just go away.”
It never does.
This is why the restorative approach exists.
Not to judge.
Not to punish.
But to restore what makes workplaces thrive: trust, dignity, and human connection.
Most leaders genuinely want to help their teams.
But when emotions are high and trust is fragile, even the most capable manager can feel unsure of what to say next.
Here’s the truth:
Ignoring conflict deepens the harm.
Punishment widens the gap.
Silence becomes its own kind of injury.
A restorative approach gives leaders a humane, structured, and compassionate way to help people understand one another again.
It rebuilds trust without blame, repairs relationships without shame, and shows teams how to move forward together.
This is what the IRCM was designed for.
HOW THE INTEGRATIVE RESTORATIVE COACHING MODEL WORKS
Restoration doesn’t happen in long meetings or complicated processes. It happens through simple, guided conversations that help people:
Express what harmed them
Hear what impacted others
Understand the “why” beneath the tension
Take responsibility without fear
Rebuild trust intentionally
Instead of deciding who is right or wrong, leaders learn how to guide a conversation that makes space for both truth and repair. Even when two people can’t agree on every detail of “what happened,” they can agree on this:
The relationship deserves a chance to heal and be restored.
When someone has caused harm, the restorative process gives them a path to return to the team in a way that strengthens connection rather than deepening division.
This is the quiet power of restorative coaching —
it brings people back to themselves, and back to each other.
Testimonials
-
![Sangeetha Nair, Director, Career Trek]()
Sangeetha Nair, Director, Career Trek
“Phyllis helped me navigate a very stressful staff situation with clarity and confidence. Her guidance showed me how to respond calmly and compassionately, and the issue was resolved without lingering tension. I’m grateful for her support, it truly made a difference.”
-
![Rhonda Taylor]()
Rhonda Taylor
It is always such a pleasure and an honour to be in a room with you. The Space you create for us to have conversations, to learn, and to grow is always extremely valuable!
FAQ
Some frequently asked questions
-
No. However, I recommend taking the IRCM course and working with me one-on-one to prepare you to use the process.
-
No. The IRCM is suitable for use in situations where two or more people work together.
-
No. The purpose of the IRCM process is to equip all leaders, managers, supervisors and team leaders to use it with employees to build mutually healthy, safe, and professional workplace relationships.
-
For an employee, this equates to approximately 4 hours of IRCM coaching per month of sustainable learning.
-
It's a process that requires full commitment from all levels of organizational leadership. This is necessary for employees to model this way of restoring workplaces to sustainable, healthy, safe and professional interhuman interactions.
-
I offer organizations several ways to use the IRCM Process:
You get the opportunity to acquire an IRCM process license. This license includes:
● Train-the-trainer (up to 2 employees/organization).● A year's use of the IRCM process within the organization.
● IRCM mentorship for in-house IRCM coaches during the period of active licensure.
● The IRCM workbooks.
● Strengthening the community workshops.
● Strengthening Benevolent Observers workshops.
As-needed IRCM process consultation for managing workplace conflicts.
Depending on the nature of your organization, we might partner to offer the IRCM process certification to your members.
Meet the CEO + Founder
I help leaders apply the principles of the Integrated Restorative Coaching Model Process (IRCM) in their day-to-day leadership to create and sustain diverse, psychologically safe, and healthy workplaces.
I am a passionate advocate for harnessing human potential. As the founder and principal of Ultimate Potentials Corporation, I bring over two decades of experience in health, leadership, learning and development, and social justice. My work is dedicated to helping leaders use restorative coaching processes to create workplaces where everyone can thrive.
With a background as a Human Ecologist, Certified Workplace Psychological Health & Safety Advisor, a Professional Certified Coach with the International Coaching Federation (ICF), a Master of Public Health from the University of Manitoba, and various certifications in diversity, equity, and inclusion and adult learning, I am equipped to guide leaders in transforming their organizations to achieve their goals.
Download the PDf
Enter Email to download “Restoring Workplace Peace: Co-creating Agreements For Future Working Relationships”
book an appointment
Whether it's for organizational growth, individual development, or personal reasons, our consultants, coaches, and trainers are here to assist you.